River City Resorts

Policy

River City Resorts
130 S. Seguin Ave. Ste. 100
New Braunfels, TX 78130
Phone: (830) 626-2196
E-mail: rcr@wireweb.net

Map of River City Resorts at 130 S. Seguin Ave.

 

RIVER CITY RESORTS POLICIES

CHECK IN TIME: Check in time is 4:00 pm. If you are going to be a late arrival, the remaining balance must be paid in full via credit card the day of arrival.  Late arrivals must check in the following morning before 11 AM in order to take care of signing receipts, receiving parking passes, and wristbands.  Failure to do so will result in a $25.00 charge.

In the event of unforeseen circumstances, we reserve the right to move guests to an equal or higher priced accommodation at no extra charge to the guest. In that event, the guest has the right to cancel the reservation at no charge.

CHECK OUT TIME: Check out time is 11:00 am. We will charge your credit card $100.00 beginning at 11:30am. Anything-past 1:30 pm you will be charged an additional full one-night rate of the unit in which you are staying.  Remember, we have guests checking in after you. ***If your unit is a “turnover”, your credit card will be charged a full one-night rate at 11:30am.***

KEYS/POOL TAGS/CAR TAGS: All keys, pool tags, and car tags issued at check-in must be returned at checkout. If a guest loses their keys or tags, there is a $25.00 charge per key and/or tag. After-hour lockout rates are $35.00 for the locksmith charge. These costs will be charged to your credit card, if you do not have cash on hand for payment. Refunds will not be given for keys or tags returned by mail.

DEPOSITS/CANCELLATIONS: Guest authorizes RIVER CITY RESORTS (RCR) to withdraw a deposit in the amount of the first night stay from their credit card upon making reservation. This deposit will be refunded within 1 week after departure assuming no damages/violations occur. A $75 cancellation fee will be charged for any reservation cancelled anytime after booking. All cancellations must be received by midnight 14 days prior to arrival date to avoid loss of entire deposit.  Reservations are not contingent upon the availability or conditions of the water recreational facilities including but not limited to the Comal and Guadalupe River , Schlitterbahn and/or weather conditions.

REFUNDS: RCR does not refund money for early departures for any reason. Rain checks will only be issued in an emergency evacuation.RCR is an Agent for its homeowners and does not have the authority to refund money to renters for any reason. There will be NO REFUNDS for shortened stays; you must pay for what you book.

NON-SMOKING UNITS: All properties are NON-SMOKING. Any evidence of smoking (smell, ashes, etc.) in the property will result in a $300.00 fee. This fee will be immediately assessed to guest credit card. Smoking is permitted outside; please dispose of all smoking debris properly outside. Please be considerate of all of our guests and step out on the patio to smoke.

PETS: If pet(s) are found in any property or evidence of a pet, then a $300.00 charge will automatically be charged to the Guest(s) credit card and there is no refund. Pets are strictly prohibited.

INSPECTIONS: The maximum occupancy for each unit is highly monitored. RCR has the right to inspect the number of people in your party. Only registered guests may occupy the property. Any party exceeding the maximum occupancy is reason for eviction without reimbursement of rents and deposits.

**For security purposes, seasonal guests must wear wristbands**

Changes are taking place constantly in these homes. The owners will often change the bed sizes or get different ones. Be sure to ask for any special needs.

A/C & REFRIGERATORS: Please do not turn A/C units below 72º, this will cause the unit to freeze and you will be charged for the maintenance call. Do not overload the refrigerators with warm food and drinks. The refrigerator will not be able to cool fast enough to keep the contents from spoiling.

FAIR HOUSING: RCR complies with all Fair Housing requirements, and will not deny any rentals because of race, color, religion, sex, origin, handicap or family status. However, RCR will not rent to any persons under the age of 25. All reservations must be made by a “Responsible Party” 25 years of age or older. They must occupy the property during the entire reservation time.  All additional guests occupying the property must be 25 years of age or older or be accompanied by a parent/legal guardian. RCR reserves the right to ID and evict any and all guests that are not in compliance with this regulation. The “Responsible Party” will be responsible for all charges: including violations, lockout fees, damages caused to unit, buildings, pool/hot tub or etc.

SAFETY: Safety and security is the sole responsibility of the Guest. Owner(s) or its agent assume no responsibility or liability for the safety or security of the guests, or for injury caused by the criminal acts of other persons. If a disturbance should arise during your stay, contact the New Braunfels Police Department at 830-608-2179 or 911. Guests should ensure that all doors and windows are locked at all times, and guest must immediately notify RCR 830-626-2196 or 830-481-4612 (Maintenance) if any locks become inoperative.

GUESTS: Guests are responsible for their own proper conduct and of all guests, including the responsibility for understanding and observing all policies and rules. If a violation or citation is issued, guests are responsible for all associated charges/fines and will forfeit entire deposit.

NOISE ORDINANCE: New Braunfels has a noise ordinance of 10pm. All music and loud noise must be turned down by this time. Nudity, profanity, and excessive noise will result in eviction without refund.

PATIOS/BALCONY and ENTRY AREAS: Patios, balconies and entry areas must be kept free from items that could be a hazard. Guest shall not store any combustibles on premises (ie, Gasoline, lighter fluid, etc.) Please, do not hang towels over balcony railings.

For safety reasons, balcony loads should not exceed room occupancy and NO horse playing. Exceeding the maximum occupancy on balcony will result in eviction without refund

By City Ordinance: NO GRILLING from patio/balconies of any units. This is a fire hazard.

PARKING: TWO parking permits will be issued for the rental of a Condominium. ONE parking permit will be issued per bedroom for the rental of a House, not to exceed four parking permits. Parking for trailers, boats, jet skis or oversized vehicles is prohibited. In the event that any additional unauthorized vehicles are parked on the property, there will be a $50 fine per vehicle and/or the vehicle WILL BE TOWED at the owner’s expense. All vehicles MUST have a permit.

LOST AND FOUND: RCR is not responsible for any loss of money, jewelry, valuables of any kind or any damage incurred to guest’s motor vehicles or their contents. RCR will hold left behind items for two weeks. After two weeks, left behind items will be donated to charity. Any items to be returned will be at the guest’s expense, via mail.

PAYABLE: The guest acknowledges receipt of the services and charges hereon and agrees to pay for it on demand in New Braunfels, Texas. These properties are privately owned and the management reserves the right to refuse service to anyone.

DEPARTURE: A full written inventory and/or videotape has been taken of the property. RCR will conduct an inspection upon your departure. Excessive cleaning and/or trash removal will result in additional cleaning charges. “Responsible Party/Guest” authorizes RCR to charge credit card in the event that any damages or missing items are found.

**Upon departure please be sure to load all towels in the wash (Houses only) failure to do so will result in additional charges. Please take all trash to dumpsters and/or outside trash containers, turn off all appliances, lights, and make sure all doors are locked**

Please be advised that the property you are renting contains inherently dangerous natural conditions associated with the location. By signing this document, you understand and freely agree that you are responsible to inform your entire party and guest that the owner, leasing agents, and their agents accept no responsibility for any accident, injury, or death that occurs on the premises. Please take extra precautions to protect the safety of your party and children while on the premises.